---
title: "What do you want to do?"
description: "The most common situations in a Vivlab store, from free shipping to refunding one item, with the steps to follow for each."
url: https://docs.vivlab.com/en/guides/
---

# What do you want to do?

Find the situation that looks like yours: each link opens a concrete case with a worked example and the steps in the dashboard. To browse a specific screen instead, use the **Features** menu.

Opening your store? Start with the [launch checklist](https://docs.vivlab.com/en/sections/getting-started.md).

## Products

- [Sell a t-shirt in several sizes and colors](https://docs.vivlab.com/en/guides/products.md#t-shirt-in-sizes-and-colors)
- [Sell an ebook or a PDF](https://docs.vivlab.com/en/guides/products.md#ebook-or-pdf)
- [Sell seats for a workshop](https://docs.vivlab.com/en/guides/products.md#workshop-with-limited-seats)
- [Sell a subscription box](https://docs.vivlab.com/en/guides/products.md#subscription-box)
- [Change the prices of a whole range](https://docs.vivlab.com/en/guides/products.md#change-the-prices-of-a-range)
- [Import the catalog from your old store](https://docs.vivlab.com/en/guides/products.md#import-a-catalog)

All cases: [Products](https://docs.vivlab.com/en/guides/products.md)

## Discounts and coupons

- [Offer 20% off the whole store](https://docs.vivlab.com/en/guides/discounts.md#store-wide-discount)
- [Offer €10 off from €50](https://docs.vivlab.com/en/guides/discounts.md#discount-with-minimum)
- [Offer free shipping with a code](https://docs.vivlab.com/en/guides/discounts.md#free-shipping-with-a-code)
- [Run a sale on a category](https://docs.vivlab.com/en/guides/discounts.md#sale-on-a-category)
- [Sell a gift card](https://docs.vivlab.com/en/guides/discounts.md#gift-card)
- [Fix a coupon you already created](https://docs.vivlab.com/en/guides/discounts.md#fix-a-coupon)

All cases: [Discounts and coupons](https://docs.vivlab.com/en/guides/discounts.md)

## Shipping and pickup

- [One rate for all of France](https://docs.vivlab.com/en/guides/shipping.md#flat-rate-for-france)
- [Free shipping from €50](https://docs.vivlab.com/en/guides/shipping.md#free-shipping-from-50)
- [A price based on parcel weight](https://docs.vivlab.com/en/guides/shipping.md#price-by-weight)
- [A different price for Europe and international](https://docs.vivlab.com/en/guides/shipping.md#one-price-per-destination)
- [In-store pickup with time slots](https://docs.vivlab.com/en/guides/shipping.md#click-and-collect-with-time-slots)
- [Deliver to Mondial Relay pickup points](https://docs.vivlab.com/en/guides/shipping.md#mondial-relay)
- [Close the store for the holidays](https://docs.vivlab.com/en/guides/shipping.md#close-for-the-holidays)

All cases: [Shipping and pickup](https://docs.vivlab.com/en/guides/shipping.md)

## Payments, taxes and invoices

- [Accept card payments](https://docs.vivlab.com/en/guides/payments.md#accept-card-payments)
- [Accept Apple Pay, Google Pay and PayPal](https://docs.vivlab.com/en/guides/payments.md#apple-pay-google-pay-paypal)
- [Charge 20% VAT](https://docs.vivlab.com/en/guides/payments.md#vat-for-a-french-store)
- [Sell without VAT (VAT exemption)](https://docs.vivlab.com/en/guides/payments.md#vat-exemption)
- [Issue compliant invoices](https://docs.vivlab.com/en/guides/payments.md#compliant-invoices)
- [Customize order emails](https://docs.vivlab.com/en/guides/payments.md#customize-order-emails)

All cases: [Payments, taxes and invoices](https://docs.vivlab.com/en/guides/payments.md)

## Orders and returns

- [Ship an order with a tracking number](https://docs.vivlab.com/en/guides/orders.md#ship-an-order-with-a-tracking-number)
- [Refund a whole order](https://docs.vivlab.com/en/guides/orders.md#refund-a-whole-order)
- [Refund one item or an amount](https://docs.vivlab.com/en/guides/orders.md#refund-one-item-or-an-amount)
- [Cancel an order](https://docs.vivlab.com/en/guides/orders.md#cancel-an-order)
- [Handle a customer return](https://docs.vivlab.com/en/guides/orders.md#handle-a-customer-return)
- [Exchange a size](https://docs.vivlab.com/en/guides/orders.md#exchange-a-size)
- [Export orders for accounting](https://docs.vivlab.com/en/guides/orders.md#export-orders-for-accounting)

All cases: [Orders and returns](https://docs.vivlab.com/en/guides/orders.md)

## Customers and loyalty

- [Let customers create an account](https://docs.vivlab.com/en/guides/customers.md#let-customers-create-an-account)
- [Recover abandoned carts](https://docs.vivlab.com/en/guides/customers.md#remind-abandoned-carts)
- [Launch a loyalty program](https://docs.vivlab.com/en/guides/customers.md#launch-a-loyalty-program)
- [Export your customers](https://docs.vivlab.com/en/guides/customers.md#export-your-customers)
- [Delete a customer's data](https://docs.vivlab.com/en/guides/customers.md#delete-a-customers-data)

All cases: [Customers and loyalty](https://docs.vivlab.com/en/guides/customers.md)

## Website

- [Create your first pages with Assistant Vivlab](https://docs.vivlab.com/en/guides/website.md#create-your-first-pages-with-assistant-vivlab)
- [Connect a domain bought elsewhere](https://docs.vivlab.com/en/guides/website.md#connect-a-domain-bought-elsewhere)
- [Leave an old site without losing Google](https://docs.vivlab.com/en/guides/website.md#leave-an-old-site-without-losing-google)
- [Get better visibility on Google](https://docs.vivlab.com/en/guides/website.md#get-better-visibility-on-google)
- [Install Google Analytics and the Meta pixel](https://docs.vivlab.com/en/guides/website.md#install-google-analytics-and-the-meta-pixel)
- [Translate the site into English](https://docs.vivlab.com/en/guides/website.md#translate-the-site-into-english)

All cases: [Website](https://docs.vivlab.com/en/guides/website.md)

## Page editor

- [Change the logo](https://docs.vivlab.com/en/guides/editor.md#change-the-logo)
- [Add a section](https://docs.vivlab.com/en/guides/editor.md#add-a-section)
- [Add a button to a page or a pop-up](https://docs.vivlab.com/en/guides/editor.md#add-a-button-to-a-page-or-a-pop-up)
- [Fix the mobile version](https://docs.vivlab.com/en/guides/editor.md#fix-the-mobile-version)
- [Save and publish](https://docs.vivlab.com/en/guides/editor.md#save-and-publish)

All cases: [Page editor](https://docs.vivlab.com/en/guides/editor.md)

## Blog

- [Launch your blog with a first article](https://docs.vivlab.com/en/guides/blog.md#launch-your-blog-with-a-first-article)
- [Prepare an article and publish it later](https://docs.vivlab.com/en/guides/blog.md#prepare-an-article-and-publish-it-later)
- [Optimize an article for Google](https://docs.vivlab.com/en/guides/blog.md#optimize-an-article-for-google)
- [Translate your blog](https://docs.vivlab.com/en/guides/blog.md#translate-your-blog)

All cases: [Blog](https://docs.vivlab.com/en/guides/blog.md)

## Your Vivlab account

- [Change plan](https://docs.vivlab.com/en/guides/account.md#see-what-a-plan-includes-and-change-it)
- [Replace an expiring card](https://docs.vivlab.com/en/guides/account.md#replace-an-expiring-card)
- [Get your Vivlab invoices](https://docs.vivlab.com/en/guides/account.md#send-your-invoices-to-your-accountant)
- [Cancel your subscription](https://docs.vivlab.com/en/guides/account.md#cancel-your-subscription)
- [Contact support and follow the reply](https://docs.vivlab.com/en/guides/account.md#contact-support-and-follow-the-reply)

All cases: [Your Vivlab account](https://docs.vivlab.com/en/guides/account.md)

## Point of sale

- [Set up the register before the first sale](https://docs.vivlab.com/en/guides/pos.md#set-up-the-register-before-the-first-sale)
- [Make a sale](https://docs.vivlab.com/en/guides/pos.md#make-a-sale)
- [Refund a returned item](https://docs.vivlab.com/en/guides/pos.md#refund-a-returned-item)
- [Close the day](https://docs.vivlab.com/en/guides/pos.md#close-the-day)

All cases: [Point of sale](https://docs.vivlab.com/en/guides/pos.md)