---
title: "Payments, taxes and invoices: common cases"
description: "Stripe, Apple Pay and PayPal, VAT for a store or a micro-business, compliant invoices, withdrawal, emails and the checkout page: the exact settings."
url: https://docs.vivlab.com/en/guides/payments
---
# Payments, taxes and invoices
The settings mentioned are in the **Store** menu.
| Your situation | Case |
| --------------------------------- | ---------------------------------------------------------------- |
| Get paid from day one | [Accept card payments](#accept-card-payments) |
| Paying by phone | [Apple Pay, Google Pay and PayPal](#apple-pay-google-pay-paypal) |
| Cash on delivery or bank transfer | [Cash on delivery, transfer, check](#offline-payment) |
| French company liable for VAT | [20% VAT for a French store](#vat-for-a-french-store) |
| French micro-entrepreneur | [Sell without VAT (VAT exemption)](#vat-exemption) |
| Books and accessories | [Several VAT rates](#several-vat-rates) |
| Complete invoices | [Compliant invoices](#compliant-invoices) |
| 30 days to change their mind | [30-day withdrawal period](#withdrawal-30-days) |
| Emails under your name | [Emails from your own address](#emails-from-your-own-address) |
| Different confirmation text | [Customize order emails](#customize-order-emails) |
| Reassure customers at payment | [Customize the checkout page](#customize-the-checkout-page) |
| Know when the money arrives | [Track your payouts](#track-your-payouts) |
## Accept card payments {#accept-card-payments}
**Example**: take your first orders.
1. With an active Vivlab subscription, click **Get started** in **Store > Payment**.
2. Give Stripe your ID, proof of business and IBAN.
3. Wait for the review (24 to 48 business hours). If Stripe asks for a document, click **Continue setup**. Then place a test order.
**Result**: **Your Stripe account is active**. Stripe fees: 1.5% + €0.25 per transaction (EU card), payout within 2 business days.
Learn more: [Payment](https://docs.vivlab.com/en/sections/payments-settings.md#activate-stripe).
## Apple Pay, Google Pay and PayPal {#apple-pay-google-pay-paypal}
**Example**: Apple Pay and PayPal on `www.my-shop.com`.
1. Set your [domain name](https://docs.vivlab.com/en/sections/domains.md) as primary: without a custom domain registered with Stripe, these methods do not appear, even if turned on.
2. In **Payment**, **Payment methods**, turn on Apple Pay, Google Pay or PayPal.
3. Under **Payment method domain**, click **Register domain**, then check each method's green **Active** dot.
**Result**: wallets compatible with the customer's device appear.
Learn more: [Payment](https://docs.vivlab.com/en/sections/payments-settings.md#payment-method-domain).
## Cash on delivery, transfer, check {#offline-payment}
**Example**: a customer wants to pay cash when collecting their order.
No cash on delivery, manual bank transfer or checks online: customers pay when ordering, through Stripe (Klarna lets them pay later or in installments).
**Solution**: take cash or card in person with the [Vivlab point of sale](https://docs.vivlab.com/en/guides/pos.md).
Learn more: [Payment](https://docs.vivlab.com/en/sections/payments-settings.md#payment-methods).
## 20% VAT for a French store {#vat-for-a-french-store}
**Example**: clothing, prices include VAT.
1. In **Store > Taxes**, click **Standard** (20%) and save (**Example** block: €100 incl. VAT = €83.33 excl. VAT + €16.67 VAT).
2. In **Billing**, fill in your **VAT number**.
**Result**: prices unchanged; invoices and reports show 20% VAT, shipping included.
Learn more: [Taxes](https://docs.vivlab.com/en/sections/taxes.md#default-vat-rate).
## Sell without VAT (VAT exemption) {#vat-exemption}
**Example**: French micro-entrepreneur, not liable for VAT (franchise en base).
1. In **Store > Taxes**, click **Exempt** (0%) and save. Check that no product has its own rate.
2. In **Store > Billing**, write in the **Footer**: "TVA non applicable, art. 293 B du CGI".
3. Leave the **VAT number** empty and fill in your **SIRET**.
**Result**: invoices at 0% with the notice, which Vivlab never adds on its own.
Learn more: [Taxes](https://docs.vivlab.com/en/sections/taxes.md#sell-without-vat-vat-exemption).
## Several VAT rates {#several-vat-rates}
**Example**: bookshop, 5.5% on books and 20% on tote bags.
1. In **Taxes**, choose **Reduced** (5.5%), the majority rate.
2. In each tote bag, **Shipping and VAT** card, turn on **Set a VAT rate**, enter 20 and save.
**Result**: each line carries its rate; shipping is split in proportion to the items.
Learn more: [Taxes](https://docs.vivlab.com/en/sections/taxes.md#apply-a-different-rate-to-some-products).
## Compliant invoices {#compliant-invoices}
**Example**: company name, SIRET, logo and payment terms.
1. In **Store > Billing**, pick your company from the Sirene list in **Company name**: address, SIRET and VAT number fill in.
2. Upload the **Company logo**.
3. Add your notices in the **Footer** (legal form, share capital, payment terms...), then save.
**Result**: new invoices, attached to the confirmation and opened on the order with **View invoice**, use this information. The number (date and unique code, e.g. `2026-10-08-...`) cannot be customized.
Learn more: [Billing](https://docs.vivlab.com/en/sections/invoices.md#company-identity).
## 30-day withdrawal period {#withdrawal-30-days}
**Example**: 30 days to send an item back, at the customer's expense.
1. In **Website > Themes**, open the [Withdrawal form](https://docs.vivlab.com/en/sections/themes-withdrawal.md) and click the page background. Turn on **Withdrawal requests** and enter a **Withdrawal window** of 30 days.
2. **Withdrawal conditions**: "Unworn items, original packaging, returned at your expense to: Atelier Lune, 12 rue des Lilas, 69003 Lyon. Refund within 14 days of receipt." Settings save on their own.
3. Link the form in your footer (**Withdrawal page** action).
**Result**: online requests for 30 days, handled from **Returns**.
Learn more: [Withdrawal](https://docs.vivlab.com/en/sections/returns.md), [handle a customer return](https://docs.vivlab.com/en/guides/orders.md).
## Emails from your own address {#emails-from-your-own-address}
**Example**: confirmation sent from `contact@my-shop.com`, replies included.
1. In **Store > Email sending**, click your provider (OVH, Gmail...).
2. Enter **Email address**, **User** and **Password** (an app password for Gmail).
3. Click **Send a test email**, check that it arrives, then **Save**.
**Result**: emails come from your address, replies reach you. Otherwise they come from `noreply@vivlab.com` under your store's name, and replies go to your Vivlab account email.
Learn more: [Email sending](https://docs.vivlab.com/en/sections/emails.md#sending-address).
## Customize order emails {#customize-order-emails}
**Example**: thank customers your way and rename the button "View invoice".
1. In **Email sending**, **Automatic emails**, open **Order confirmation**.
2. Edit **Main text** and **Button label** (variables possible, such as the customer name).
3. Check the preview and save.
**Result**: **Custom** badge, applied to future orders. **Reset** brings back the original text.
Learn more: [Email sending](https://docs.vivlab.com/en/sections/emails.md#automatic-emails).
## Customize the checkout page {#customize-the-checkout-page}
**Example**: a summary on the right and a "Secure payment, returns within 30 days" message.
1. In **Themes**, open **Order payment** (**Checkout** group).
2. Click the background, then in **Templates** click **Change**: pick **Form first** and confirm with **Replace**.
3. Add a text block with your message, then **Publish layout**.
**Result**: the published step replaces the original; the others do not change.
Learn more: [Checkout steps](https://docs.vivlab.com/en/sections/themes-checkout.md).
## Track your payouts {#track-your-payouts}
**Example**: when will this week's sales arrive?
1. Open **Payouts** in the dashboard: each Stripe payout is listed with its date.
**Result**: Stripe's standard delay is 2 business days.
Learn more: [Payouts](https://docs.vivlab.com/en/sections/payouts.md), [Orders and returns: common cases](https://docs.vivlab.com/en/guides/orders.md).