---
title: "Credit notes | POS"
description: "Issue a credit note during a return, then use it at checkout in the Vivlab register."
url: https://docs.vivlab.com/en/pos/credit-notes
---

# Credit notes

A credit note is issued during a return, when the customer prefers credit to a refund. They use it on a later purchase.

- **Issue a credit note**: in **Receipts**, open the sale receipt, tap **Return**, choose **Credit note** under **Return type**, then tap **Issue credit note**. Available to the **Supervisor** and **Manager** roles.
- **Use a credit note**: at checkout, choose **Credit note**, scan the credit note's QR code or enter its **Credit note reference**, then tap **Check credit note**. Any unused amount stays available for a later purchase.
- **Find a credit note**: in **Receipts**, filter by **Type** and choose **Credit note**.
- **Limit its validity**: by default, a credit note never expires. A Manager can set a **Validity (days)**, from 1 to 3,650 days, in **Settings > Preferences**, **Credit notes** section. It applies to credit notes issued afterwards. An expired credit note is refused.

Step by step: [Issue and use a credit note](https://docs.vivlab.com/en/guides/pos.md#issue-and-use-a-credit-note).

[Back to the POS overview](https://docs.vivlab.com/en/pos/index.md)