---
title: "Refunds | POS"
description: "Refund a customer when items are returned in the Vivlab register."
url: https://docs.vivlab.com/en/pos/refunds
---

# Refunds

A refund gives money back to the customer for returned items. It is recorded from the sale receipt, in **Receipts**. Available to the **Supervisor** and **Manager** roles.

<DocsSteps>

1. Open **Receipts** and find the sale receipt. You can scan the QR code printed on it.
2. Tap **Return**, then choose the returned items and quantities.
3. Enter the **Return reason**.
4. Under **Return type**, choose **Refund**, then the **Refund method**: **Card**, **Cash**, **Cheque** or **Bank transfer**.
5. Give the money back to the customer, then tap **Record refund**.

</DocsSteps>

**Result**: a refund receipt with negative amounts is issued and the original receipt stays unchanged. Recording the refund doesn't trigger any bank transaction: you return the money yourself with the chosen method, which can differ from the original payment. Find these receipts in **Receipts** by filtering on **Type**, then **Refund**.

Step by step: [Refund a returned item](https://docs.vivlab.com/en/guides/pos.md#refund-a-returned-item).

[Back to the POS overview](https://docs.vivlab.com/en/pos/index.md)