---
title: "Returns | POS"
description: "Process a returned item from the sale receipt in the Vivlab register."
url: https://docs.vivlab.com/en/pos/returns
---

# Returns

A return is processed from the sale receipt, in **Receipts**. Available to the **Supervisor** and **Manager** roles.

<DocsSteps>

1. Open **Receipts** and find the sale receipt, for example by scanning its QR code.
2. Tap **Return** and choose the returned items and quantities.
3. Enter the **Return reason**.
4. Under **Return type**, choose **Refund** or **Credit note**.

</DocsSteps>

Partial returns are possible. The original receipt stays unchanged: a completed receipt can't be cancelled or edited.

The register doesn't offer exchange vouchers. For an exchange, record a return as a credit note, then use the credit note on the new sale.

Learn more: [Refunds](https://docs.vivlab.com/en/pos/refunds.md), [Credit notes](https://docs.vivlab.com/en/pos/credit-notes.md).

[Back to the POS overview](https://docs.vivlab.com/en/pos/index.md)