--- title: "Shipping: delivery and pickup options" description: "Set the delivery and pickup options offered to your customers: rates, lead times, service areas and shipping choices at checkout." url: https://docs.vivlab.com/en/sections/shippings --- # Shipping The **Shipping** section gathers every shipping and pickup option offered to your customers at checkout. Come here to add a new shipping option, adjust a price, change an announced delay, modify the served zones or temporarily turn off a shipping mode. Each row of the table shows the **Name**, the **Delay**, the **Amount**, the served **Zones** and the **Status** (**Visible** or **Inactive**) of each shipping option. When a [fixed date](#delay-and-time-slots) is set, it appears in the **Delay** column alongside the delay in days. Click on a row to open its settings; the menu at the end of the row also lets you **Duplicate** or **Delete** it. By ticking several rows, you can **Activate**, **Deactivate**, delete or **Export to CSV file** them in batch. The dashboard is shown in French, with English captions. ::: details Read the video steps 1. — In Shipping, click “Create a shipping method”. 2. — Keep “Package shipping” selected. 3. — Confirm this shipping type. 4. — The new method is available by default. 5. — Give it a short name. 6. — Scroll, click the rate, and enter €6.95. 7. — Click “Save”. 8. — The method is saved and available. 9. — Tracked shipping appears at €6.95 with Visible status. ::: ## Create a shipping method Click **Create a shipping method** to add a new option to checkout. First choose the type, since each one has its own settings: | Type | Delivery method | Prerequisite | | -------------------------- | ----------------------------------------------------------------------------- | ------------------------------------------------ | | **Package shipping** | Sent to the customer's address via the carrier of your choice | None | | **Click & Collect pickup** | The customer comes to pick up at the store or pickup point you defined | Pickup location address and hours | | **Mondial Relay delivery** | Shipment to a Mondial Relay drop-off point chosen by the customer at checkout | [Connected Mondial Relay account](https://docs.vivlab.com/en/sections/carriers.md) | Then confirm with **Validate** to open the form. If you pick **Mondial Relay delivery** while your Mondial Relay account isn't connected yet, a banner appears at the top of the form to remind you a pro plan is required, with the **Enable the Mondial Relay plugin** button that sends you straight to the [**Carriers**](https://docs.vivlab.com/en/sections/carriers.md) page to finish the connection. ## Shipping settings Clicking on a shipping option gives you access to all its settings. The **Shipping name** field corresponds to the label visible to the customer at checkout, be explicit (e.g. _Colissimo 48h_). The **Additional information (optional)** field lets you add a detail shown to the customer. For a pickup, use **Pickup location address and hours** to indicate the exact address and opening times. The **Pricing** block lets you pick the **Pricing type**: **Standard pricing** for a fixed amount, or **Weight-based pricing** for a grid of tiers in kg (**Minimum weight**, **Maximum weight**, **Shipping rate**) calculated on the [basket weight](https://docs.vivlab.com/en/sections/products.md#add-a-weight-to-the-product); the **Add a level** button adds a tier. Two options refine the rate: **Add a per-item surcharge** charges a **Surcharge per item** in the cart, and **Free shipping above a certain amount** offers free shipping past a **Minimum purchase amount**. The **Shipping area** block lists the served countries, grouped by zones (Metropolitan France, Monaco and Andorra, International Europe, overseas zones…). Tick countries one by one or a whole zone in one click, and find a country with the search field. Enable **Request a mandatory detail** if you need extra information from the customer at checkout (access code, floor, instructions…). The hint text guides the customer on what to enter. Finally, at the top of the **Information** block, the status toggles the shipping option between **Available** (offered to the customer) and **Inactive** (hidden from checkout) without deleting it. For a **Mondial Relay delivery**, the form is shorter: no additional information or time slots, and the area is limited to the countries Mondial Relay serves (France, Belgium, Luxembourg, Netherlands, Germany, Spain, Portugal, Italy, Austria). In the **Pricing** block, the **Automatically generate Mondial Relay pricing** button switches to weight-based pricing and fills the grid with the pro rates excl. VAT for out-of-home delivery applicable from July 1, 2024 (France); the **View Mondial Relay pricing** button opens the official price list on mondialrelay.fr. ## Delay and time slots The **Delay and time slots** block sets the estimated delivery or pickup date announced to the customer at checkout. By default the delay is expressed in days: pick the duration in **The delay is estimated at**, then the cut-off time in **for all orders placed before**. An order placed after that time is pushed back by one extra day. The **Days of the week for delivery or pickup** refine the calculation: the announced date always falls on one of the selected days. If your deliveries or pickups happen on a specific date (pre-orders, pickup during an event, a market stall…), enable **Set a fixed date** and fill in the **Estimated date**. Until it has passed, this date is announced to the customer instead of the delay in days, without you having to adjust the countdown every day. The delay in days stays configured: once the date has passed, the calculation automatically falls back to it; remember to enter the date of your next event. Finally, enable **Set delivery or pickup time slots** to offer the customer a choice of time slots (day, duration, time range) when ordering.