---
title: "Customer subscriptions: track recurring payments"
description: "Track the subscriptions your customers take out, check renewal dates, monitor recurring payments and prepare cancellations from one list."
url: https://docs.vivlab.com/en/sections/subscriptions
---

# Subscriptions

The **Subscriptions** page lists every subscription taken out by your customers on your store, whether ongoing or already ended. Come here whenever a customer asks where their subscription stands, when you need to check a renewal date, identify a subscription nearing its end, track recurring payments or prepare a cancellation.

This page concerns **subscriptions sold to your customers**, including recurring donations. To change the plan you pay Vivlab for, open [Manage my plan](https://docs.vivlab.com/en/sections/account-billing.md).

Subscriptions come from [**Subscription**-type products](https://docs.vivlab.com/en/sections/products.md#create-a-product), which define the amount and frequency of the recurring charge. [Recurring donations](https://docs.vivlab.com/en/sections/products.md#donation) also appear here, since they are charged the same way.

Each row shows the customer, their country, the subscription's amount and frequency, plus the next invoice date — or the end date when a cancellation is scheduled. Click on a row to open the subscription's details: customer information, plan subscribed, payment method and invoice history.

## Filters and search

Use the search bar to quickly find a subscription by customer name or email, and the status filter to only show **Active** or **Ended** subscriptions. The **Country** column comes from the customer's address registered with our payment provider.

## Subscription details

When you open a subscription, you can see the customer's contact details (with a **View member** button if they have a [member account](https://docs.vivlab.com/en/sections/members.md)), their shipping and billing addresses, the plan subscribed (**Amount**, **Frequency**, **Next invoice**, **Start**, **Status**), the payment method used for renewal and the invoice history, each invoice downloadable as a PDF.

## Cancellation

Cancellation takes effect at the end of the period already paid for. The subscription stays active until that date, then ends without another charge. The customer receives a confirmation email when cancellation is requested; customize its text in [automatic emails](https://docs.vivlab.com/en/sections/emails.md#automatic-emails).

Open the subscription and click **Cancel subscription**, then confirm. The button is available when the subscription has not ended and no cancellation date is already set.

If your store offers [customer accounts](https://docs.vivlab.com/en/sections/customer-accounts.md), members can also pause, resume or cancel their own subscriptions. They can resume a subscription scheduled to end while its current period is still running.

For immediate cancellation or a special case, such as refunding an installment, click **Manage on Stripe** to open the subscription in Stripe. End-of-period cancellations send a confirmation email whether requested through Vivlab or Stripe. An immediate cancellation in Stripe does not send that email.