---
title: "Support request: contact the Vivlab team"
description: "Open new support requests with the Vivlab team and follow the history of your exchanges, from pending tickets to resolved cases."
url: https://docs.vivlab.com/en/sections/supports-tickets
---

# Support request

The **Support request** page brings together the history of your support requests with the Vivlab team: the ones you've opened, the ones awaiting our reply, and the ones already resolved. This is where you follow up on conversations and open new requests.

Come here whenever you run into a bug, an unexpected behavior, a specific question about your account, or any issue that needs written follow-up with our team.

## Request list

This section shows all your support requests with their **number**, their **subject** and their last update **date**. Click on a row to open a request, read support's replies and add your own response. Every reply from our team reaches you in the dashboard and by email.

Click **Open a support request** at the top of the page to open a new ticket. Choose the **Section** and the **Sub-section** matching your need, fill in the **Request subject**, describe the issue in detail in the **Message content** field, and attach a screenshot if you can via **Attach an image**: a visual example helps us reproduce the issue faster.

<DocsScreenshot name="supports-ticket-message" alt="An example support request with a specific subject and steps to reproduce the problem." :width="656" :height="436" />

If you have no request yet, a presentation page invites you to create one, it's usually the fastest way to get a reply.