---
title: "Documentation, tips and support"
description: "Access the documentation, our team's tips to grow your online business and the ways to reach Vivlab support."
url: https://docs.vivlab.com/en/sections/supports
---

# Documentation & tips

The **Documentation & tips** page is the entry point of Vivlab help: you'll find the documentation, our team's tips for growing your online business, as well as the ways to contact support.

Come here whenever you're looking for how to do something in the dashboard, when you have a question about a feature, when you run into a technical issue, or when you want to start a discussion with our team.

The page opens from your avatar at the bottom of the sidebar, then **Help** > **Documentation**.

The dashboard is shown in French, with English captions.

<DocsVideo
  video-id="walkthrough-supports"
  src="https://docs.vivlab.com/videos/supports/supports.mp4"
  poster="/videos/supports/poster.webp"
  captions="/videos/supports"
  label="Tutorial: find help in the documentation"
  locale="en"
  :duration="14.2"
/>

::: details Read the video steps

1. <VideoTimecode video-id="walkthrough-supports" :seconds="0" label="Play at" /> — Browse the topics available in Documentation.
2. <VideoTimecode video-id="walkthrough-supports" :seconds="2.8" label="Play at" /> — Scroll, then click the Blog topic.
3. <VideoTimecode video-id="walkthrough-supports" :seconds="6.48" label="Play at" /> — The help article explains how to manage blog posts.
4. <VideoTimecode video-id="walkthrough-supports" :seconds="9.98" label="Play at" /> — Scroll to the writing guidance.

:::

## Browse by topic

Here you'll find the **Vivlab documentation** as well as our team's tips and tricks for growing your online business. Each tile links to the public documentation of the matching dashboard area (pages, blog, e-commerce, dropshipping, account…). Click on a tile to open the related documentation in a new tab.

## Need a personal answer?

This card **lets you open a technical support request and read the answers** provided by our team. Click **Open a request** to create a new ticket, or **My open requests** to access the [list of your requests](https://docs.vivlab.com/en/sections/supports-tickets.md). Prefer this channel for any issue that requires follow-up (bug, incident, specific question about your account).

The **Your recent requests** panel next to it shows your last three requests with their status (**Open** or **Pending**); click one to reopen the conversation.