What do you want to do?

Find the situation that looks like yours: each link opens a concrete case with a worked example and the steps in the dashboard. To browse a specific screen instead, use the Features menu.

Opening your store? Start with the launch checklist.

Products

• Sell a t-shirt in several sizes and colors
• Sell an ebook or a PDF
• Sell seats for a workshop
• Sell a subscription box
• Change the prices of a whole range
• Import the catalog from your old store

All cases: Products

Discounts and coupons

• Offer 20% off the whole store
• Offer €10 off from €50
• Offer free shipping with a code
• Run a sale on a category
• Sell a gift card
• Fix a coupon you already created

All cases: Discounts and coupons

Shipping and pickup

• One rate for all of France
• Free shipping from €50
• A price based on parcel weight
• A different price for Europe and international
• In-store pickup with time slots
• Deliver to Mondial Relay pickup points
• Close the store for the holidays

All cases: Shipping and pickup

Payments, taxes and invoices

• Accept card payments
• Accept Apple Pay, Google Pay and PayPal
• Charge 20% VAT
• Sell without VAT (VAT exemption)
• Issue compliant invoices
• Customize order emails

All cases: Payments, taxes and invoices

Orders and returns

• Ship an order with a tracking number
• Refund a whole order
• Refund one item or an amount
• Cancel an order
• Handle a customer return
• Exchange a size
• Export orders for accounting

All cases: Orders and returns

Customers and loyalty

• Let customers create an account
• Recover abandoned carts
• Launch a loyalty program
• Export your customers
• Delete a customer's data

All cases: Customers and loyalty

Website

• Create your first pages with Assistant Vivlab
• Connect a domain bought elsewhere
• Leave an old site without losing Google
• Get better visibility on Google
• Install Google Analytics and the Meta pixel
• Translate the site into English

All cases: Website

Page editor

• Change the logo
• Add a section
• Add a button to a page or a pop-up
• Fix the mobile version
• Save and publish

All cases: Page editor

Blog

• Launch your blog with a first article
• Prepare an article and publish it later
• Optimize an article for Google
• Translate your blog

All cases: Blog

Your Vivlab account

• Change plan
• Replace an expiring card
• Get your Vivlab invoices
• Cancel your subscription
• Contact support and follow the reply

All cases: Your Vivlab account

Point of sale

• Set up the register before the first sale
• Make a sale
• Refund a returned item
• Close the day

All cases: Point of sale