Shipping and pickup

Shipping methods are created in Store > Shipping with Create a shipping method. A method has a single rate (or one weight grid) and a list of countries: for different prices, create several methods.

Your situation	Case
One price for all of France	Flat rate for France
Free shipping on bigger carts	Free shipping from €50
Parcels from 200 g to 10 kg	Price by weight
Europe, worldwide or overseas	One price per destination
Standard or express to choose from	Standard or express
Each item makes the parcel heavier	Per-item surcharge
In-store pickup	Click & Collect with time slots
Market or fair	Pickup at a market on a fixed date
Pickup point	Mondial Relay
You deliver yourself	Local delivery with a door code
Carrier strike	Pause a shipping method
Holidays	Close for the holidays
Print labels	Labels and parcel tracking
Free shipping with a promo code	Free shipping with a code

Flat rate for France

Example: €6.90, delivered in 48 hours in mainland France.

1. Click Create a shipping method, keep Package shipping and Validate.
2. Shipping name: Colissimo 48h. Standard pricing, Shipping rate: €6.90. The delay is estimated at: 2 days.
3. Shipping area: leave France ticked, or tick Metropolitan France, Monaco and Andorra, then save.

Result: a customer in France sees "Colissimo 48h, €6.90" and the estimated delivery date.

Learn more: Shipping.

Free shipping from €50

Example: shipping costs €6.90, free from €50 of purchases.

1. Open your shipping method and turn on Free shipping above a certain amount.
2. Minimum purchase amount: €50, then save. Repeat on every method concerned.

Result: from €50 of items, this method shows €0. Announce it in a banner or the Delivery options step of the Checkout steps.

Learn more: Shipping.

Price by weight

Example: €4.90 up to 1 kg, €7.90 up to 5 kg, €12.90 above.

1. On each product page, fill in Add a weight to the product (kg).
2. In the shipping method, choose Weight-based pricing. Row 1: Maximum weight 1, Shipping rate €4.90.
3. Click Add a level: Maximum weight 5, €7.90. Last row (∞): €12.90. Save.

Result: a 3.2 kg cart pays €7.90. A product without a weight counts as 0 kg.

Learn more: Shipping.

One price per destination

Example: France €6.90, Europe €14.90, French overseas territories €24.90, rest of the world €29.90.

1. Create the France method (see Flat rate for France).
2. Duplicate it (row menu) as Europe, €14.90: under Shipping area, Remove all, then tick International Europe.
3. Same for Overseas (€24.90, Overseas Zone 1 and Overseas Zone 2) and International (€29.90, other zones). Adjust each delay.

Result: customers only see the method that serves their country; a country ticked nowhere is not offered. Areas are set by country, never by region, county or postal code (Corsica is part of France).

Learn more: Shipping.

Standard or express

Example: Standard €4.90 in 3 days, Express €9.90 the next day if ordered before noon.

1. Create the Standard method: €4.90, The delay is estimated at 3 days.
2. Duplicate it as Express: €9.90, delay 1 day, for all orders placed before 12:00, same countries.

Result: both options show from cheapest to most expensive, with their estimated date. After noon, express announces one more day.

Learn more: Shipping.

Per-item surcharge

Example: €5.90 for the first item, €1 for each extra item.

1. Open the shipping method (rate €5.90) and turn on Add a per-item surcharge.
2. Surcharge per item: €1, then save.

Result: 1 item pays €5.90, 3 items €7.90. Digital products, events, subscriptions and donations do not count.

Learn more: Shipping.

Click & Collect with time slots

Example: free pickup at the shop, Tuesday to Saturday, one-hour slots from 10 am to 6 pm.

1. Create a Click & Collect pickup Pickup in store, rate €0, with the Pickup location address and hours.
2. Days of the week for delivery or pickup: Tuesday to Saturday.
3. Turn on Set delivery or pickup time slots and, for each day, set Slot duration (1 hour), Start time (10:00) and End time (18:00). Save.

Result: the customer picks a date then a time slot, required to pay. The Pickup order confirmation (Email sending) accepts pickup instructions.

Learn more: Shipping, prepare a Click & Collect order.

Pickup at a market on a fixed date

Example: pickup at the Colmar Christmas market, on Saturday, December 12.

1. Create a Click & Collect pickup Pickup at the Christmas market, with the stall's address and hours.
2. Under Delay and time slots, turn on Set a fixed date, pick December 12 as the Estimated date and save.

Result: the customer sees "Withdrawal from" and December 12, whatever day they order. Afterwards the date no longer shows: set the method to Inactive or enter the next market.

Learn more: Shipping.

Mondial Relay

Example: pickup-point delivery in France and Belgium, at Mondial Relay's business rates.

1. Connect your Mondial Relay business account (topped up to pay for labels) in Store > Carriers: three API credentials, plus the private key for tracking.
2. Create a Mondial Relay delivery and click Automatically generate Mondial Relay pricing: the weight grid takes France rates (€4.15 to €25.99 up to 25 kg), editable.
3. Tick France and Belgium under Shipping area and save.

Result: the customer picks their pickup point on a map; you generate the label from the order. To charge Belgium differently, create a second Mondial Relay method.

Learn more: Shipping, Carriers.

Local delivery with a door code

Example: you deliver yourself in Lyon and its close suburbs, on Thursdays, for €5.

1. Create a Package shipping method Bike delivery (Lyon and neighbouring towns), €5, Days of the week for delivery or pickup: Thursday.
2. Additional information (optional): "Only Lyon, Villeurbanne and Caluire".
3. Turn on Request a mandatory detail with "Door code, floor, intercom" and save.

Result: the customer fills in "Instruction (mandatory)" before paying; their answer shows on the order.

No postal code restriction

Areas are chosen by country: a customer outside your area can pick this method. State the area, check the address and refund if it is out of range.

Learn more: Shipping.

Pause a shipping method

Example: your express carrier is on strike for a week.

1. Open the Express method, choose Inactive under Status and save.
2. When it is over, switch it back to Available.

Result: the method disappears from checkout, settings kept.

Learn more: Shipping.

Close for the holidays

Example: time off from August 4 to 21, orders accepted but shipped from the 22nd.

1. In Store > Store on vacation, turn on Vacation mode and choose Extend delays (or Disable purchases to refuse orders).
2. Start date: August 4, End date: August 21.
3. Automatic message: "On holiday August 4 to 21: orders ship from August 22." Save.

Result: during the holidays, customers see your message at the delivery step and dates counted from August 21, then everything returns to normal on its own.

Learn more: Store on vacation.

Labels and parcel tracking

Example: you ship with Mondial Relay (the only carrier whose labels Vivlab generates) and Colissimo.

1. Mondial Relay: connect your account in Carriers, then generate and print the label from each Mondial Relay order.
2. Colissimo or another carrier: create the label on the carrier's website.
3. On the order, confirm the shipment with the carrier (La Poste, Chronopost, Mondial Relay, UPS) and the parcel number, or a tracking link.

Result: the customer receives the Shipping confirmation email with their tracking link.

Learn more: Carriers, ship an order.

Free shipping with a code

Example: the code FREESHIP makes shipping free. This goes through a coupon on shipping, not through Shipping.

Result: only customers who enter the code skip the shipping cost.

Learn more: Discounts and coupons: free shipping with a code.