Shipping rates
The Shipping rates section gathers every shipping and pickup option offered to your customers at checkout. Come here to add a new shipping option, adjust a price, change an announced delay, modify the served zones or temporarily disable a shipping mode.
Each row of the table shows the Name, the Delay, the Amount, the served Zones and the Status (Active or Inactive) of each shipping option. Click on a row to open its settings.
Create a shipping option
Click Create a shipping option to add a new option to checkout. First choose the type, since each one has its own settings:
| Type | Delivery method | Prerequisite |
|---|---|---|
| Parcel shipment | Sent to the customer's address via the carrier of your choice | — |
| Click & Collect pickup | The customer comes to pick up at the store or pickup point you defined | Pickup location address and hours |
| Mondial Relay delivery | Shipment to a Mondial Relay drop-off point chosen by the customer at checkout | Connected Mondial Relay account |
Then confirm with Validate to open the form. If you pick Mondial Relay delivery while your Mondial Relay account isn't connected yet, a banner appears at the top of the form with the Enable the Mondial Relay plugin button that sends you straight to the Carriers page to finish the connection.
Shipping settings
Clicking on a shipping option gives you access to all its settings.
The Shipping name field (or Pickup name for a Click & Collect) corresponds to the label visible to the customer at checkout — be explicit (e.g. Colissimo 48h). The Additional information field lets you add a detail shown to the customer. For a pickup, use Pickup location address and hours to indicate the exact address and opening times.
The Pricing type block lets you choose between Standard pricing (fixed amount or by tier) and Weight-based pricing (calculation based on the basket weight).
Enable Require a mandatory detail if you need extra information from the customer at checkout (access code, floor, instructions…). The hint text guides the customer on what to enter.
Finally, the Shipping status block lets you toggle the shipping option between Available (offered to the customer) and Inactive (hidden from checkout) without deleting it.