Order list

The Order list section centralizes every sale placed on your store, whether pending, shipped, picked up, refunded or canceled. Come here whenever you need to prepare a shipment, enter a tracking number, confirm a relay-point pickup, refund a customer, view an invoice, add an internal note or export your sales for your accountant.

Click on a row in the list to open an order's details.

Actions

From the list, tick one or more orders then open the Actions menu to handle them in batch. Two options are available: Export to csv file downloads a spreadsheet of the selected orders (handy for your bookkeeping or for import into another tool); Download invoices in pdf bundles the matching invoices into a downloadable archive.

Order information

Recap of the payment and the billing and shipping addresses. You'll find the amount collected, the payment method used, as well as the billing address, the shipping address (or the chosen relay point) and, if applicable, the amount already refunded.

Click View invoice to open the PDF invoice sent to the customer. Each address can be edited directly from this section if the customer reports an error after payment.

Order management

Track and manage the order's shipping or pickup status. The available actions depend on the current status.

• When the order is pending shipment, click Confirm order shipment, fill in the Tracking URL provided by your carrier, then confirm: the customer automatically receives an email with the tracking link.
• For a Mondial Relay shipment, click Generate shipping label, check the addresses and enter the Parcel weight. The label is then available via Download shipping label.
• If you've shipped the order outside Vivlab, use Mark as shipped to update the status manually.
• For an in-store pickup, click Confirm order pickup once the customer has come to collect their order.
• Once the order is shipped, View tracking link reopens the link sent to the customer.

If the order contains a subscription, it appears in this section and can be opened directly from the matching row.

Order details

List of the products ordered with their quantities, unit prices, any discounts and totals. It's the reference used for the invoice sent to the customer.

Notes

Internal notes visible only to you. Use this space to keep a record of your exchanges with the customer, an issue encountered or any information useful for follow-up. Click Edit to enter or correct a note, then Save. The customer never sees these notes.