Order list
The Order list section centralizes every sale placed on your store, whether pending, shipped, picked up, refunded or canceled. Come here whenever you need to prepare a shipment, enter a tracking number, confirm a relay-point pickup, refund a customer, view an invoice, add an internal note or export your sales for your accountant.
Click on a row in the list to open an order's details.
Actions
From the list, tick one or more orders then open the Actions menu to handle them in batch. Two options are available: Export to csv file downloads a spreadsheet of the selected orders (handy for your bookkeeping or for import into another tool); Download invoices in pdf bundles the matching invoices into a downloadable archive.
Order information
Recap of the payment and the billing and shipping addresses. You'll find the amount collected, the payment method used, as well as the billing address, the shipping address (or the chosen relay point) and, if applicable, the amount already refunded.
Click View invoice to open the PDF invoice sent to the customer. Each address can be edited directly from this section if the customer reports an error after payment.
Return request
This section appears as soon as a customer files a request through the Withdrawal form. It gathers the Returned item(s), the Return reason given by the customer and the refundable amount, and tracks the request's progress, from receipt to refund or decline. Every request, across all orders, is listed on the Return requests page.
After checking the items and the reason, process the request:
- Click Decline to reject the request without refunding. The customer is notified and the request moves to Declined; you can revisit it with Reopen the request.
- Click Refund: the Refund the return window lets you select the items and quantities to refund. The refund goes to the customer's payment method through Stripe, immediately and finally. Once done, View the refund on Stripe opens the refund details.
Order management
Track and manage the order's shipping or pickup status. The available actions depend on the current status.
- When the order is pending shipment, click Confirm order shipment, fill in the Tracking URL provided by your carrier, then confirm: the customer automatically receives an email with the tracking link.
- For a Mondial Relay shipment, click Generate shipping label, check the addresses and enter the Parcel weight. The label is then available via Download shipping label, and View Mondial Relay shipment opens the parcel's detailed tracking in your Mondial Relay account.
- If you've shipped the order yourself, use Mark as shipped: the order moves to shipped without a tracking link and, unlike Generate shipping label, no Mondial Relay label is created. The Send a shipping confirmation email option lets you decide whether to notify your customer.
- For an in-store pickup, click Confirm order pickup once the customer has come to collect their order.
- Once the order is shipped, View tracking link reopens the link sent to the customer.
If the order contains a subscription, it appears in this section and can be opened directly from the matching row.
Order details
List of the products ordered with their quantities, unit prices, any discounts and totals. It's the reference used for the invoice sent to the customer.
Notes
Internal notes visible only to you. Use this space to keep a record of your exchanges with the customer, an issue encountered or any information useful for follow-up. Click Edit to enter or correct a note, then Save. The customer never sees these notes.