Online payments
This page activates and configures Stripe, the partner that processes card payments on your store. Come here whenever you open your store for the first time, when Stripe asks you for additional documents or when you want to check the status of your payments account.
Once set up, the corresponding bank transfers can be found in Recent payouts.
Activate Stripe
Vivlab partners with Stripe to process your customers' payments, manage your online activity and ensure your funds are available as quickly as possible. Stripe handles 3D Secure, bank data encryption and the transfer of funds to your account.
If you don't yet have a Stripe account linked to your store, click Activate Stripe to start the creation. You're then guided step by step to provide the necessary information.
Caution
As long as Stripe isn't activated and fully validated, your customers cannot pay for their orders online. If Stripe asks you for additional documents, handle the request without delay: an incomplete account can suspend payments and block your payouts.
Get started
This section lists the main steps to set up Stripe, in order:
- Initiate the Stripe account: start creation via Activate Stripe.
- Provide the documents to complete account creation: Stripe asks for ID, business proof, an IBAN…
- Finish opening the account: fill in any remaining information up to Stripe validation.
- Verify that online payment works: place a test order to confirm payment goes through.
Stripe configuration
Once your Stripe account is linked, this section lets you finalize Stripe setup to receive online payments. You'll find Stripe's forms embedded directly here: complete a missing document, respond to a verification request, update the payout IBAN… It all happens without leaving the dashboard.
Payment methods
Once Stripe is activated, this section controls the payment methods offered to your customers at checkout. Turn a payment method on to offer it at checkout, or off to remove it: the change takes effect immediately on your checkout page.
You can turn on or off the card, Cartes Bancaires (CB), Apple Pay, Google Pay, Link, PayPal, Klarna, Bancontact, iDEAL and SEPA Direct Debit. A payment method marked Unavailable can't be offered yet: enabling it still depends on Stripe validating your account.
To access the full list of payment methods and their advanced settings, click Manage on Stripe to open your Stripe dashboard.
Payment method domain
Once Stripe is activated and able to process payments, this section registers your main domain name with Stripe so the express wallets and payment methods appear directly on your checkout page. This registration is required: without it, these payment methods don't show at checkout, even when they're enabled on your Stripe account.
To enable these payment methods, click Register domain: Vivlab sends your main domain to Stripe and starts its verification. If the domain is already registered, the button becomes Re-check and re-runs the verification to update each payment method's status after a change.
The table then summarises the status of each payment method on your domain, with the status Active when it's available at checkout or Inactive when it isn't yet:
- Apple Pay: one-tap payment from an iPhone, iPad or Mac via Safari.
- Amazon Pay: payment with the details saved on an Amazon account.
- Google Pay: one-tap payment from an Android device or the Chrome browser.
- Klarna: deferred or instalment payment.
- Link: Stripe's accelerated checkout that reuses the details the customer already entered.
- PayPal: payment through a PayPal account.
A custom domain is required
Registration applies to your main domain. Add a custom domain name and set it as the main one before registering, so the payment methods appear on the address your customers actually see.
Resources and documentation
To better understand how Stripe works, this section offers useful links:
- Discover Stripe for online payment: overview of e-commerce features.
- Information about 3D Secure: the authentication mechanism that protects card payments.
- Pricing for the commissions applied: Stripe's fee schedule on each transaction.