Return requests

The Return requests page gathers every withdrawal request your customers file through your store's online form. Come here whenever a request awaits your decision, to find a request from an order number, a customer or a reason, or to check that a refund went out.

Each row shows the Order concerned, the Customer (their name and email), the number of Items to return, the matching Amount, the request's Status and its filing date (Requested on).

Where requests come from

Your customers file their requests on your store's public form, available at /pages/withdrawal. There they find their order with its number and email, select the items to return and give a reason. That form is enabled and configured from the Withdrawal section: how long a request stays valid, and the return conditions shown to the customer.

If the form is disabled while requests remain in the list, a message points it out at the top of the page; the Activate button takes you back to those settings.

Track the status

The Status filter splits requests into three states. Pending gathers the requests awaiting your decision: start with those. Refunded means the refund has been issued through Stripe, and Declined that you rejected the request without refunding.

A customer logged in to their account follows their request's progress through these statuses on their side.

Process a request

Click a row to open the matching order. Its Return request section details the returned items, the reason given by the customer and the refundable amount, then lets you Refund the request through Stripe or Decline it.