Customer accounts
A customer account gives each buyer a personal area on your site: orders, subscriptions, addresses and loyalty points. They track orders and find invoices without writing to you.
INFO
The member area and the loyalty program are part of the Business and Confort plans. Without them, these pages invite you to upgrade from Subscription and billing.
What do you want to do?
- Open customer accounts
- Add a link to the customer area
- Customize the sign-in page and the customer area
- Require an account to order
- Restrict a page to certain visitors
- Reward your loyal customers
- Remind unpaid carts
- Manage your members
- More situations: Customers and loyalty: common cases
Let your customers create an account
In Customer accounts > Settings, click Get started, check that Member area is on, then save. Sign-up and sign-in with email and password open on your store; Google sign-in and bot protection are added in Settings.
Add a link to the customer area on your site
In the page editor, add a button or a link (in your header, for example) with the Customer account action. Signed-in visitors find:
- their orders and their status, and their return requests with the refund progress and the receipt from our payment provider;
- their subscriptions, which they pause, resume or cancel themselves (cancellation takes effect at the end of the paid period and an email confirms it right away);
- their details and addresses, editable;
- their payment methods saved at our payment provider;
- their points balance and discount coupons;
- their email preferences (newsletter and cart reminders).
The look of the sign-in page and the customer area is set in Sign-in and customer area, from Themes.
Require an account to order
By default, visitors pay without signing up. To link every order to an account, choose Require an account in Checkout accounts.
Restrict a page to certain visitors
Vivlab can't restrict a page to signed-in members only. For a private area (reseller resources, subscriber content), turn on Protect with a password in the page settings, then share the password.
Reward your loyal customers
The Loyalty program, a single program applied automatically to all your members, awards points on every purchase, bonuses at sign-up and on birthdays, exchanged for discount vouchers at checkout. For one customer, credit them points or reserve a code for them.
Remind customers who didn't pay for their cart
Turn on Send a recovery email in Settings: members who accepted reminders receive an email after the chosen delay. Follow the reminders in Abandoned carts.
Manage your members
The Members page lets you find a customer by name, email or tag, see their orders and points, adjust their balance, leave an internal note, sign them out of their sessions or delete their account. Add a member enters a customer by hand, e.g. after an offline sale.
Good to know
- Sign-in: with Email or Google; the member's profile shows the method.
- Passwords: never stored in plain text, hashed with Argon2id, the reference algorithm.
- Member area closed: customer accounts and the loyalty program stop working on your site; points already earned are kept.