Subscriptions

The Subscriptions page lists every subscription taken out by your customers on your store, whether ongoing or already ended. Come here whenever a customer asks where their subscription stands, when you need to check a renewal date, identify a subscription nearing its end, track recurring payments or prepare a cancellation.

This page concerns subscriptions sold to your customers, including recurring donations. To change the plan you pay Vivlab for, open Manage my plan.

Subscriptions come from Subscription-type products, which define the amount and frequency of the recurring charge. Recurring donations also appear here, since they are charged the same way.

Each row shows the customer, their country, the subscription's amount and frequency, plus the next invoice date — or the end date when a cancellation is scheduled. Click on a row to open the subscription's details: customer information, plan subscribed, payment method and invoice history.

Filters and search

Use the search bar to quickly find a subscription by customer name or email, and the status filter to only show Active or Ended subscriptions. The Country column comes from the customer's address registered with our payment provider.

Subscription details

When you open a subscription, you can see the customer's contact details (with a View member button if they have a member account), their shipping and billing addresses, the plan subscribed (Amount, Frequency, Next invoice, Start, Status), the payment method used for renewal and the invoice history, each invoice downloadable as a PDF.

Cancellation

Cancellation takes effect at the end of the period already paid for. The subscription stays active until that date, then ends without another charge. The customer receives a confirmation email when cancellation is requested; customize its text in automatic emails.

Open the subscription and click Cancel subscription, then confirm. The button is available when the subscription has not ended and no cancellation date is already set.

If your store offers customer accounts, members can also pause, resume or cancel their own subscriptions. They can resume a subscription scheduled to end while its current period is still running.

For immediate cancellation or a special case, such as refunding an installment, click Manage on Stripe to open the subscription in Stripe. End-of-period cancellations send a confirmation email whether requested through Vivlab or Stripe. An immediate cancellation in Stripe does not send that email.