Subscription

The Subscription page lists every subscription taken out by your customers on your store, whether ongoing or already ended. Come here whenever a customer asks where their subscription stands, when you need to check a renewal date, identify a subscription nearing its end, track recurring payments or prepare a cancellation. Subscriptions come from Subscription-type products, which define the amount and frequency of the recurring charge.

Each row shows the customer, their country, the subscription's amount and frequency, plus the next invoice date — or the end date when a cancellation is scheduled. Click on a row to open the subscription's details: customer information, plan subscribed, payment method and invoice history.

Filters and search

Use the search bar to quickly find a subscription by customer name or email, and the status filter to only show Active or Ended subscriptions. The Country column comes from the customer's address registered with our payment provider.

Subscription details

When you open a subscription, you can see the customer's contact details (with a View member button if they have a member account), their shipping and billing addresses, the plan subscribed (Amount, Frequency, Next invoice, Start, Status), the payment method used for renewal and the invoice history, each invoice downloadable as a PDF.

Cancellations are not launched from the dashboard: when the customer requests one, click Manage on Stripe to open the subscription on the Stripe portal and cancel it there.