Automated email sending

This page configures the email server Vivlab uses to automatically notify your customers (order confirmations, invoices, follow-up messages…). Come here when you set up your store for the first time, when you change email provider or when your customers stop receiving your emails.

Email server settings

Fill in the email server information so you can send automatic emails to customers who have placed an order. Emails are sent through your own mailbox: your customers see your address as the sender, and replies come back to you directly.

Caution

As long as these settings aren't filled in and validated by a test send, automatic emails cannot be sent: your customers receive neither order confirmation, nor invoice, nor follow-up message after their purchase. It's one of the first configurations to put in place before opening your store for sales.

• Configuration — select your provider (Go Daddy, OVH, IONOS 1&1, Gandi, Gmail, Infomaniak) to auto-fill the server and port. Choose Custom if your provider isn't listed.
• Email address — the email address used for automatic sending. It's the one that will appear as sender in messages to your customers.
• User — the username of the email account (often the same as the email address).
• Password — the password of the email account. It will always be encrypted in our database storage.
• Outgoing server — the hostname or IP address of your SMTP server.
• Outgoing port — port used by your SMTP server. The most common ports are 25, 465 and 587. Avoid port 25 if you can, since many providers have limitations on it.

Once the fields are filled in, click Send a test email to check that the configuration is correct. Vivlab then attempts a real send and tells you precisely what's wrong:

• invalid email address,
• incorrect outgoing server,
• credentials refused,
• incorrect port,
• incomplete fields.

On success, check that the email arrived in your inbox, then click Save.

Gmail and two-factor authentication

If your Gmail account is protected with two-factor authentication (recommended), the usual account password won't work here. You need to generate a dedicated app password from your Google account (myaccount.google.com, section Security > App passwords) and paste it in the Password field.

Note also that Gmail caps sending at around 100 emails per day on free accounts: for higher volume, use a transactional email service or your web host's mail server.

Custom note

If you want, add custom text to the order confirmation email. This text is automatically appended to every confirmation customers receive after a purchase.

• Custom note — for example a thank-you message, information on preparation time or a useful reminder. Limited to 500 characters max.