Refunds

A refund gives money back to the customer for returned items. It is recorded from the sale receipt, in Receipts. Available to the Supervisor and Manager roles.

1. Open Receipts and find the sale receipt. You can scan the QR code printed on it.
2. Tap Return, then choose the returned items and quantities.
3. Enter the Return reason.
4. Under Return type, choose Refund, then the Refund method: Card, Cash, Cheque or Bank transfer.
5. Give the money back to the customer, then tap Record refund.

Result: a refund receipt with negative amounts is issued and the original receipt stays unchanged. Recording the refund doesn't trigger any bank transaction: you return the money yourself with the chosen method, which can differ from the original payment. Find these receipts in Receipts by filtering on Type, then Refund.

Step by step: Refund a returned item.

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