Returns

A return is processed from the sale receipt, in Receipts. Available to the Supervisor and Manager roles.

1. Open Receipts and find the sale receipt, for example by scanning its QR code.
2. Tap Return and choose the returned items and quantities.
3. Enter the Return reason.
4. Under Return type, choose Refund or Credit note.

Partial returns are possible. The original receipt stays unchanged: a completed receipt can't be cancelled or edited.

The register doesn't offer exchange vouchers. For an exchange, record a return as a credit note, then use the credit note on the new sale.

Learn more: Refunds, Credit notes.

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